Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Author: Quint Studer
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Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
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The Big Book of Customer Service Training Games (Big Book Series)
Author: Peggy Carlaw
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Customer Service for Professionals in Health Care
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
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Skills For Communicating With Patients
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The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
Author: Al Stubblefield
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101 Answers to Questions Leaders Ask
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Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
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Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).)
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series)
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Putting Patients First: Designing and Practicing Patient-Centered Care (J-B AHA Press)
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Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series)
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Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance
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Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) (J-B AHA Press)
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Star-Studded Service: 6 Steps to Winning Patient Satisfaction
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Service Savvy Health Care: One Goal at a Time
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Patient Satisfaction: A Guide to Practice Enhancement
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