Good to Great: Why Some Companies Make the Leap... and Others Don't
Author: Jim Collins
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First, Break All the Rules: What the World's Greatest Managers Do Differently
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Crucial Conversations: Tools for Talking When Stakes are High
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Leading Change
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Better: A Surgeon's Notes on Performance
Author: Atul Gawande
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Author: Kerry Patterson
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Good to Great and the Social Sectors: A Monograph to Accompany Good to Great
Author: Jim Collins
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
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Better: A Surgeon's Notes on Performance
Author: Atul Gawande
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American Medical Association Family Medical Guide, 4th Edition
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Redefining Health Care: Creating Value-Based Competition on Results
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
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The Truth About the Drug Companies: How They Deceive Us and What to Do About It
Author: Marcia Angell
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Understanding Patient Safety (LANGE Clinical Medicine)
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Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
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Healthcare Strategic Planning, Second Edition
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The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series)
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Hospital and Healthcare Facility Design
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Futurescan: Healthcare Trends and Implications 2005¿2010
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The Healthcare Quality Book: Vision, Strategy, and Tools
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Consumer-Directed Healthcare and Its Implications for Providers
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10 Powerful Ideas for Improving Patient Care: Book 3
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Mayo Clinic Guide to Women`s Cancers
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Design That Cares: Planning Health Facilities for Patients and Visitors, Second Edition
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Leading your Healthcare Organization to Excellence
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Achieving Service Excellence: Strategies for Healthcare
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Better Communication For Better Care: Mastering Physician-Administrator Collaboration (Executive Essentials)
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The Power Of Clinical And Financial Metrics: Achieving Success In Your Hospital (American College of Helathcare Executives Management Series)
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Focused Operations Management for Health Services Organizations
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Decision Making for Improved Performance (Executive Essentials)
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Getting People on Board (The Results Driven Manager Series)
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10 More Powerful Ideas For Improving Patient Care (Executive Essentials)
Author: Maureen BIsognano; Paul Plsek
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