Blink: The Power of Thinking Without Thinking
Author: Malcolm Gladwell
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The Five Dysfunctions of a Team: A Leadership Fable
Author: Patrick M. Lencioni
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Crucial Conversations: Tools for Talking When Stakes are High
Author: Kerry Patterson
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What Got You Here Won't Get You There: How Successful People Become Even More Successful
Author: Marshall Goldsmith
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Good to Great and the Social Sectors: A Monograph to Accompany Good to Great
Author: Jim Collins
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How Doctors Think
Author: Jerome Groopman
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Top 20 - General
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Better: A Surgeon's Notes on Performance
Author: Atul Gawande
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Author: Quint Studer
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Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators
Author: Patrick M. Lencioni
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The 8th Habit: From Effectiveness to Greatness
Author: Stephen R. Covey
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The 360 Degree Leader: Developing Your Influence from Anywhere in the Organization
Author: John C. Maxwell
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Blink: The Power of Thinking Without Thinking
Author: Malcolm Gladwell
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
Manufacturer: Second River Healthcare
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Redefining Health Care: Creating Value-Based Competition on Results
Author: Michael E. Porter
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Beyond Bullet Points: Using Microsoft PowerPoint to Create Presentations That Inform, Motivate, and Inspire (Bpg-Other)
Author: Cliff Atkinson
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Nursing Against The Odds: How Health Care Cost Cutting, Media Stereotypes, And Medical Hubris Undermine Nurses And Patient Care (The Culture and Politics of Health Care Work)
Author: Suzanne Gordon
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Practicing Excellence: A Physician's Manual to Exceptional Health Care
Author: Stephen C.; M.D. Beeson
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The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
Author: Al Stubblefield
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Managing the Unexpected: Assuring High Performance in an Age of Complexity
Author: Karl E. Weick
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101 Answers to Questions Leaders Ask
Author: Quint Studer
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Healthcare Strategic Planning: Approaches for the 21st Century (Management Series (Ann Arbor, Mich.).)
Author: Alan M. Zuckerman
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Healthcare Strategic Planning, Second Edition
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Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
Author: Scott Louis Diering
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Customer Service for Professionals in Health Care
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Putting Patients First: Designing and Practicing Patient-Centered Care (J-B AHA Press)
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Exceptional Leadership: 16 Critical Competencies for Healthcare Executives
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Building a Better Delivery System: A New Engineering/Health Care Partnership
Author: Committee on Engineering and the Health Care System
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Consumer-Directed Healthcare and Its Implications for Providers
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series)
Author: Thom A. Mayer
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Achieving Success Through Community Leadership
Author: Peter A., Ph.D. Weil
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Leading Others, Managing Yourself
Author: Peter McGinn
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10 Powerful Ideas For Improving Patient Care (Executive Essentials)
Author: James Reinertsen
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Collaborate for Success!: Breakthrough Strategies for Engaging Physicians, Nurses, and Hospital Executives (Management Series (Ann Arbor, Mich.).)
Author: Kenneth H. Cohn
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Decision Making for Improved Performance (Executive Essentials)
Author: Ken E. Mack
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10 More Powerful Ideas For Improving Patient Care (Executive Essentials)
Author: Maureen BIsognano; Paul Plsek
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