Crucial Conversations: Tools for Talking When Stakes are High
Author: Kerry Patterson
Manufacturer: McGraw-Hill
ListPrice: $16.95
Offer: $11.53
|
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Author: Quint Studer
Manufacturer: Fire Starter Publishing
ListPrice: $28.00
Offer: $18.48
|
Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
Author: Quint Studer
Manufacturer: Wiley
ListPrice: $24.95
Offer: $10.08
|
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
Manufacturer: Second River Healthcare
ListPrice: $22.00
|
What's Right in Health Care: 365 Stories of Purpose, Worthwhile Work, and Making a Difference
Author: Studer; Quint
Manufacturer: Fire Starter Publishing
ListPrice: $24.95
Offer: $16.47
|
101 Answers to Questions Leaders Ask
Author: Quint Studer
Manufacturer: Fire Starter Publishing
ListPrice: $15.95
Offer: $10.85
|
The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
Author: Al Stubblefield
Manufacturer: Wiley
ListPrice: $24.95
Offer: $16.47
|
Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series) (Management Series (Ann Arbor, Mich.).)
Author: Irwin Press
Manufacturer: Health Administration Press
ListPrice: $69.00
|
Customer Service for Professionals in Health Care
Manufacturer: Authors Choice Press
ListPrice: $12.95
Offer: $12.95
|
Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series)
Author: Thom A. Mayer
Manufacturer: Health Administration Press
ListPrice: $59.00
Offer: $59.00
|
Putting Patients First: Designing and Practicing Patient-Centered Care (J-B AHA Press)
Manufacturer: Jossey-Bass
ListPrice: $48.00
Offer: $38.40
|
Practicing Excellence: A Physician's Manual to Exceptional Health Care
Author: Stephen C.; M.D. Beeson
Manufacturer: Fire Starter Publishing
ListPrice: $28.00
Offer: $18.48
|
Radical Loving Care: Building the Healing Hospital in America
Author: Erie Chapman
Manufacturer: Baptist Healing Trust
ListPrice: $15.00
Offer: $10.20
|
Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series)
Manufacturer: Jossey-Bass
ListPrice: $45.00
Offer: $39.33
|
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Author: Kristin Baird
Manufacturer: Jossey-Bass
ListPrice: $45.00
Offer: $40.50
|
Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Author: Susan Keane Baker
Manufacturer: Jossey-Bass
ListPrice: $48.00
Offer: $38.40
|
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) (J-B AHA Press)
Author: Wendy Leebov
Manufacturer: Jossey-Bass
ListPrice: $45.00
|
Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance
Author: Joanne Desmond
Manufacturer: Jossey-Bass
ListPrice: $45.00
Offer: $40.50
|
Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
Author: Stephanie G. Sherman
Manufacturer: Jossey-Bass
ListPrice: $70.00
Offer: $58.70
|
Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey Bass/Aha Press Series)
Author: Susan Edgman-Levitan
Manufacturer: Jossey-Bass
ListPrice: $45.00
|
Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty
Author: Anne-Marie Nelson
Manufacturer: Jones & Bartlett Publishers
ListPrice: $111.95
Offer: $111.95
|
